For medical practices, not startups

Your front desk.
Always answered.
Never burned out.

FrontlineMD is an AI receptionist that answers every call, books appointments, handles patient FAQs, and sends reminders — 24 hours a day, 365 days a year.

Margaret O. New Patient · Referral
LIVE
Hi, I'd like to book an appointment for next week. I have a bad toothache.
Of course. I can help with that. Can you tell me whether you're a returning patient or booking for the first time with us?
First time. Dr. Chen was recommended to me.
Great. Dr. Chen has an opening Tuesday at 2pm. Would that work for you?
Yes, Tuesday at 2 works perfectly.
Booked. You'll receive a confirmation text shortly. See you Tuesday at 2pm.
Call Summary
Appointment booked New patient intake Dr. Chen — Tue 2pm
14 clients × $1,500/mo
= $21,000/month
60–85% of medical calls go unanswered
$22,872 average annual revenue lost per practice
2026 the year AI voices became indistinguishable from human

The problem

Patients call once. If nobody answers, they call your competitor.

After-hours calls disappear

When the office closes, calls go to voicemail. Patients don't leave messages — they call the next practice that picks up.

Front desk is overwhelmed

Phone tag, repeat questions, insurance calls, refill requests — staff spend more time on the phone than with patients in the chair.

Hiring is not the answer

A part-time receptionist costs $35–50K/year in salary alone. And they still miss calls during busy hours and lunch breaks.

How it works

One AI. Every call. Every time.

01

Set up once

We learn your practice's schedule, services, pricing, and FAQ answers. Your AI speaks like a trained receptionist — not a generic bot.

02

AI answers every call

Day, night, weekends, lunch breaks — all calls are answered instantly. The AI handles booking, FAQs, and urgent routing with full context.

03

You get the summary

Every call ends with a clean summary in your dashboard — patient info, outcome, and any action taken. No dropped balls.

What it handles

Built for the reality of running a practice

24/7 Call Answering

Never miss a patient call. Every call is answered within one ring — day or night, weekday or holiday.

Appointment Booking

Patients book directly into your schedule. The AI knows your availability, types of visits, and provider rules.

Automated Reminders

Confirmation texts and appointment reminders are sent automatically. No-shows drop. Revenue recovers.

Insurance & FAQ Handling

Patients ask about coverage, hours, parking, what to bring. The AI answers correctly every time, from your approved knowledge base.

Smart Escalation

When something is urgent — symptoms, a same-day emergency, a billing issue — the AI routes the call to the right person immediately.

Clean Call Summaries

Every call gets a structured summary: caller, reason, outcome, any follow-up needed. Your team starts each day fully informed.

Results

The numbers are real

20–30% appointment lift reported by practices using AI receptionists
50–70% reduction in front desk call volume — staff can focus on patient care
$3,000 setup fee — one-time, includes full configuration and training
$1,500 per month — flat rate, unlimited calls, no per-minute billing

You don't need many clients to hit $20,000/month. 10 clients at $1,500/month = $15,000. Add the setup fee and first-month management, and your first two clients cover your run rate.

Every missed call is a patient you didn't get to help.

FrontlineMD exists so that the calls you couldn't answer become the patients you did. We handle the front desk so you can focus on what's behind the door.

HIPAA-compliant · BAA signed · EHR-ready · 14-day setup